Account control

Delete your Passway account

You can start deletion in the application or request support if you no longer have access. We verify your identity before acting in either path.

In the application

This is the fastest path because you are already inside your account.

Sign in and open Profile.
Open Privacy and consent, then Your data.
Choose Delete account, sign in again if requested, and complete the confirmation.

Without application access

Open the support channel and request deletion of your account. Include the account email, but do not send passwords, tokens, or identity documents through an unsolicited channel.

The support team will confirm the channel and steps needed to verify your identity before deleting data.

The deletion support channel is pending

Why we verify your identity

Verification prevents someone else from deleting your profile, documents, or notification history without authorization.

What is deleted

The authentication account and associated profile.
Expirations, preferences, notification tokens, and records associated with the account.
Document photos or files stored by the account, through the cleanup process.
Consents and temporary access grants that can be removed without breaking a required record.

Limited records that may be retained

Some security or audit records may require support review or retention when a legal obligation or record integrity requires it. Retention is limited to the applicable purpose and period; the published privacy notice must describe the current policy.